Refund Policy

At The Environmental Factor Inc., we are committed to providing our customers with the highest level of satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day refund policy. Please note that shipping and handling fees are non-refundable.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

1. The item must be returned within 30 days of receipt.
2. The item must be in its original, unopened condition.
3. A valid proof of purchase must be provided, such as an order number or receipt.
4. Returns for refund must be initiated by the customer.

Return Process

To initiate a return for a refund, please follow these steps:

1. Contact our customer service team by email at orders@environmentalfactor.com or by phone at 905-686-9909.
2. Provide the customer service representative with your order number and the reason for your return.
3. The customer service representative will provide you with a return shipping label and instructions on how to return the item.
4. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
5. If the item is eligible for a refund, the purchase price, minus shipping and handling fees, will be refunded to the original form of payment within 7-10 business days.

Exceptions to Refund Policy

In some cases, we may not be able to process a refund, including but not limited to the following:

1. The item was not returned within 30 days of receipt.
2. The item was returned in a condition that is not in its original, unopened state.
3. The item was damaged during return shipping.
4. The item was not purchased from The Environmental Factor Inc..

If you have any questions or concerns regarding our refund policy, please contact us at orders@environmentalfactor.com or 905-686-9909.